Dear Sir/Mdm,
I bought a Maestro guitar early last year. As the owner of a few guitars for more than 3years, I'm careful with my guitars and take extra gentle care with them. But I'm shocked to realise that my Maestro guitar head has nicely & neatly split into halve, something that I myself & many other frequent guitar users/handlers cannot believe, as it is a damage that none of us have ever seen before nor ever thought possible. I am absolutely certain that this damage is not caused by accident or having it being dropped. Moreover, just as a precaution, I checked the guitar and there wasn’t any other cracks, dents, or indications that it has been otherwise injured if the guitar had really been dropped without me knowing. Thus, I feel that the cause is due to the quality of the wood/guitar. Perhaps, I told myself, it happened that there was a glitch in the making of this particular guitar by accident.
Thus, I brought it down to the Maestro centre @ Esplanade and seek feedback from your Maestro worker, of whom I failed to get his name. He informed me, after checking with his boss, that after discount, I would have to pay $50-80 for the repairs. I was greatly displeased having already explained to him as I have told you in the above paragraph. He kindly explained to me the company’s policy, that the guitar’s warrantee was within 3months of purchase. I then posed him the question of what could the possible reason be for this beautiful, bizarre, unusual split to occur. He replied that it was probably because of the wood, or the quality, which indirectly also agreed with me that it is the fault of the manufacturing, and not of my own.
I was definitely unwilling to pay that $50 or more for the guitar. I told him I would consider and wishes to know the exact price before deciding whether I want to have the guitar repaired. He agreed to send it down to the guitar hospital, and said that the people there will contact me and inform me of the price. That day was 21st March 2009.
I am very disappointed and unhappy to feedback to you right now that till now, I have not been contacted regarding the status of my guitar and am very displeased with this. I called Maestro again two weeks after having brought down my guitar to Maestro@Esplanade to send to the guitar hospital, and the Maestro receiver informed me that the repairman was unwell and thus have not contacted me, assuring me that I will very soon to be contacted, but as you can tell by now, it’s nearly a WHOLE MONTH, and I’m still uncontacted. My mother is in the midst of having guitar lessons, and having one less guitar is extremely inconvenient for us. By being uncontacted, we cannot even decide whether or not to get a new guitar to replace the old.
Firstly, the quality of your guitar has disappointed me greatly. When I purchase a guitar, I expect it to last me several years. However the Maestro guitar I bought failed terribly to serve me even for a year.
Secondly, I’m sad to report that the service Maestro seemed to be providing me is very poor, and I am very displeased with this.
It was foolish of me then to even consider paying for the repairs. I have changed my mind. Indeed this fault in the guitar is no fault of mine, recognised by several guitar users/handlers/coaches and even your Maestro staff who could provide me with no other explanation. Therefore, I see no need for me to actually pay a single cent to repair this guitar. Rather, I hope to receive some compensation for my purchasing of your guitar that had failed to serve me for even a year. I do not wish to repair the guitar anymore.
I hope to see something done as soon as possible, and be contacted. I’m afraid with this experience of mine with your guitars and by your service, I’m unable to give anymore good report of your company, although I used to praised it and promote it as I believe in supporting Singapore businesses rather than foreign businesses. I trusted your company most due to the fact that I hold high regards for Singaporean goods. However, I was let down and am currently awaiting further actions to be done by Maestro for my case.
Thank you.
Regards,
King Rachel
16th April 2009
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